I have worked in technology for over 20 years. For the last thirteen I have run the systems behind online retail: order management, customer service, warehouse management and the integration that joins them up.
Mar 2021 to present
Head of Technology
A multi-brand retailer
Delivery across order management, ERP, case management, warehouse management and the integration layer, reporting to the CTO. One delivery plan across several programmes. Teams build it and run it.
Nov 2019 to Jan 2021
Head of Technology, Operations
A global online fashion retailer
Production operations, monitoring, alerting and incident management. Moved 3,000+ staff to remote working at the start of COVID. Made sure 40+ platform teams were ready to support live services.
Mar 2019 to Nov 2019
Head of Technology, eCommerce
A global online fashion retailer
Delivery for the core customer-facing commerce platforms.
Nov 2015 to Mar 2019
Platform Lead, eCommerce
A global online fashion retailer
Order Management, Bag and Premier. Moved legacy systems to Azure. About 40 permanent staff and 20 offshore contractors.
Oct 2013 to Nov 2015
Senior Development Manager
A global online fashion retailer
Re-platformed order processing, built for 40,000+ orders an hour across regions.
Jan 2011 to Oct 2013
Application & Integration Manager
A global engineering manufacturer
Application development and integration across 100+ business systems and 3,000+ users.
Earlier
Senior Software Developer; Web Developer
An engineering manufacturer; a digital agency
Where it started: building things.
Education
- BSc E-Commerce with Multimedia, University of Gloucestershire, 2007
- HND Software Engineering, University of Bath, 2004